While a few experts trust that chatbots are only─and will only be─ customer service reps or search tools, other experts say chatbots will accomplish much more. In particular, that chatbots will change the way individuals interact with the Internet.
Earlier last year, chatbots were barely on people’s radar, and now, they carry all the hype.
Why is this?
Because chatbots improve the way that people interact with their favorite brand, store, restaurant, etc.
In fact, chatbots do what Apps fail to do. And, it seems that overnight chatbots have become the “next big thing” in tech─and the objects of endless media coverage.
Today, we see chat platforms, such as Facebook Messenger, and conversational business stages, such as Alexa, as the go-to indicate for shoppers to find solutions.
Before bots, “search” was dependably an innovation that constrained an unnatural conduct on customers. With chatbots, customers finally receive precise solutions to their inquiries. No more 1-800 phone calls, and no more endless searching on the internet to find a simple answer.
If you want to keep up with today`s technology, be sure to follow these 5 chatbot experts.
1. Murray Newlands
Murray Newlands describes himself as an entrepreneur, business advisor, speaker, and founder of highly successful Chattypeople.com, a bot making platform.
He’s a frequent contributor to prominent publications, such as Entrepreneur.com and Forbes.com, writing extensively on the topic of chatbots.
Additionally, Newlands has written a chatbot marketing guide:
“Where ten years ago every company needed a website and five years ago every company needed an app, now every company needs to embrace messaging with AI and chatbots.”
─ Murray Newlands, Top 10 Best Chatbot Platform Tools to Build Chatbots for Your Business
Be sure to read his AI ChatBot Marketing Guide: How to Create a Successful Bot Marketing Strategy.
2. Adelyn Zhou
Adelyn Zhou is the co-founder and Head of Marketing at TOPBOTS, a company that offers marketing services for businesses to engage with their customers using chatbots.
Zhou is also part of the Chatbot Magazine team, has published numerous blog posts on how chatbots can help small businesses, and is a co-author of the book Chatbots.
Adelyn began her startup career by joining an up and coming company called Diapers.com which was later acquired by Amazon. Following that experience, she continued to build her career as a growth marketer joining startups, such as Eventbrite and NextDoor, where she helped significantly grow the reach of the platforms.
3. Matt Schlicht
Founder of Chatbots Magazine and known as one of the best social media guys around, Schlicht has earned a reputation for founding companies specializing in chatbot creation and AI marketing, such as Octane AI.
Schlicht wrote “The Complete Beginner’s Guide to Chatbots” which is well worth reading. He was featured in Forbes 30 Under 30 for getting celebrities millions of fans online, and built the largest social network powered by Bitcoin.
4. Sujan Patel
Sujan Patel is a well-known entrepreneur and marketer with more than thirteen years of experience. He has helped many of companies boost their online traffic and sales rates.
Additionally, Patel is the founder of many successful companies, including WedProfit and Mailshake. He has released a number of publications through Forbes.com and Entrepreneur.com regarding chatbots, covering effective uses in marketing, and an introductory guide to chatbots, among others.
5. Michael Perry
Michael Perry, co-founder and CEO of Kit CRM, a “virtual marketing assistant,” says the biggest challenge online merchants face isn’t so much the difficulty of marketing (or anything technical, for that matter), but a reluctance to “let go” and trust experts who can help them.
Perry has successfully created a number of chatbots and has predicted the importance of chatbots in today’s answers-first culture.
Posted by Maya S.