In today’s world of technology, nothing is permanent. Applications rule the world, yet they may end up extinct shortly, all in light of the fact that chatbots are slowly making their foray and are on the march.
As messaging apps become the preferred form of communication, businesses and brands need to find a way to engage with customers.
The times have changed. You don’t look for Alice in Wonderland anymore. Today’s ALICE (Artificial Linguistic Internet Computer Entity) lives in the world of Internet.
Welcome to chatbot, the next big gold rush in the field of online marketing and the way they are changing the world.
Here, we have looked at 5 ways that the chatbots will be in use next few years and how it could change the world through communicating with them.
1.CUSTOMER SERVICE AND EMPLOYEE TRAINING
Businesses will use chat bots in two fields: for customer service to help triage issues before escalating to a human and for internal knowledge transfer and training of employees.
Individuals will begin to assemble confide in AI speaking to brands, which will enable brands to additionally plan the brand understanding. Chatbots will use email, SMS, and voice as the discussion instrument to give awesome self-benefit encounters to clients while expelling the bother of introducing an application, exploring through a site, or giving accreditations past being on the flip side of the exchange. Bots upheld by cutting edge AI will enable us to reconsider how we run support and call focus operations at scale.
3.BOTS ARE BUILDING AWARENESS AND EMPATHY
Bots can build mindfulness for basic causes utilizing customized narrating. To refine the Ethiopian water crisis, Charity: Water and Lokai united together to produce Yeshi, a Facebook Messenger chatbot. Yeshi is a young woman who walks around more than two hours consistently to convey water to her family. By chatting with Yeshi on Messenger, customers get some answers concerning her fights coordinate. “Utilizing new advancement is a powerful way to deal with interface our young gathering eye-to-eye with those requiring their help.”eople will begin to construct confide in AI speaking to brands, which will enable brands to additionally outline the brand understanding. Chatbots will use email, SMS, and voice as the discussion component to give extraordinary self-benefit encounters to clients while evacuating the bother of introducing an application, exploring through a site, or giving certifications past being on the flip side of the exchange. Bots upheld by cutting edge AI will enable us to reexamine how we run support and call focus operations at scale.
4. BOTS AGAINST POLLUTION
HawaBadlo, ChangeTheAir in Hindi, is a quickly growing social movement fighting air pollution in India. They have created a Facebook Messenger bot that keeps users updated about their air quality index based on location. It also encourages them to switch to greener fuels by helping them locate the nearest CNG gas station.
5. BOTS ENCOURAGE HEALTHY BEHAVIOR
General Health England (PHE) made a Facebook Messenger bot for its month-long “Stoptober” campaign to help individuals quit smoking. The bot served as a support tool, sharing tips and distracting users with games so they could keep from giving in to cigarette cravings.
These are just a few of the bots that inspire us by changing the world for good. I`m sure that people realized the way that a bot could help not only with customer service and marketing but it can help to change the world, word by word.
Posted by Maya S.