We have two trends going strong: the exploding popularity of mobile messaging apps and advances in artificial intelligence.
Businesses are experimenting with chatbots, powered by a combination of machine learning, natural language processing and live operators, to provide customer service, sales support and other e-commerce-related operations.
Today, we are going to talk about conversational, e-commerce platforms and chatbots and have created a list of the Top 10.
1. AMAZON ECHO
What connection does Amazon Echo have with conversational e-commerce?
While the most common use of the device includes playing music, making informational queries, and controlling home devices, Alexa can also tap into Amazon’s full product catalog, as well as your order history, and intelligently carry out commands to buy things. You can re-order commonly ordered items, or even have Alexa walk you through some options in purchasing something you’ve never ordered before.
2. ALLO FROM GOOGLE
Google announced its own Facebook Messenger competitor called Allo. Allo is a smart messaging app that makes your conversations easier and more expressive. It’s based on your phone number so that you can get in touch with anyone in your phonebook. And, with deeply integrated machine learning, Allo has smart features to keep your conversations flowing and help you get things done.
Magic, launched in early 2015, is one of the earliest examples of conversational commerce by launching one of the first all-in-one intelligent virtual assistants as a service.
Unique in that the service does not even have an app (you access it purely via SMS), Magic promises to be able to handle virtually any task you send it — almost like a personal executive assistant. Based on user and press accounts, Magic seems to be able to successfully carry out a variety of odd tasks from setting up flight reservations to ordering hard-to-find food items.
4. KIK BOTS
While you are at a baseball game, you may sit down, open your Kik app, scan a QR-type code on the seat in front of you to connect with the stadium concierge and order a beer via Kik chat to be delivered to your seat. Smart!
Slack is basically a messaging app on steroids.
It’s meant for teams and workplaces which can be used across multiple devices and platforms and is equipped with robust features that allow you to not only chat one-on-one with associates but also in groups. You’re able to upload and share files with them too, as well as integrate with other apps and services, such as Skype, for video calls. Additionally, you can granularly control almost every setting, including the ability to create custom emojis.
The Operator app, developed by Uber co-founder Garrett Camp, connects you with a network of “operators” who act like concierges who can execute any shopping-related request.
You can order concert tickets, get gift ideas, or even get interior design recommendations for new furniture. Operator seems to be positioning itself towards “high consideration” purchases ─ bigger ticket purchases requiring more research and expertise, where its operators can add significant value to a transaction.
Snapchat launched Snapcash, a virtual wallet which allows users to store their debit card on Snapchat and send money between friends with a simple message.
A Chinese baby, WeChat, is a growing chatting app with over 800 million users who actually conduct a “myriad of shopping-related activities” on it. Users hunt for taxi services, food deliveries, film tickets and they also look for fashion products, track their fitness programs, or schedule doctor’s appointments.
9. TELEGRAM MESSENGER
An independent messaging app based in Germany with 100 million users worldwide, Telegram employs artificial intelligence software bots instead of people.
ChatBottle can find 187 different chatbots on Telegram, which provide users with assorted services from education to entertainment and e-commerce to productivity. Brands can control their bots with HTTPS requests to Telegram’s chatbot API. On the other hand, users can interact with AI bots via commands and messages.
Instead of downloading a separate app, Uber introduced its chatbot to Messenger users. Uber users can order a ride directly from the messaging app and track the whereabouts. A map is easily generated from the pick and drop distance with options like cancel ride, view map and call driver – all from Facebook Messenger.
Posted by Maya S.