We have two trends going strong: the exploding popularity of mobile messaging apps and advances in artificial intelligence.
Businesses are experimenting with chatbots, powered by a combination of machine learning, natural language processing and live operators, to provide customer service, sales support and other e-commerce-related operations.
Today, we are going to talk about conversational, e-commerce platforms and chatbots and have created a list of the Top 10.
1. AMAZON ECHO
What association does Amazon Echo have with conversational web based business?
While the most well-known utilization of the gadget incorporates playing music, making enlightening inquiries, and controlling home gadgets, Alexa can likewise take advantage of Amazon’s full item list, and in addition your request history, and brilliantly complete charges to purchase things. You can re-arrange ordinarily requested things, or even have Alexa walk you through a few choices in buying something you’ve never requested.
2. ALLO FROM GOOGLE
Google announced its own Facebook Messenger rival called Allo. Allo is a brilliant informing application that makes your discussions less demanding and more expressive. It depends on your telephone number so you can connect with anybody in your phonebook. What’s more, with profoundly coordinated machine learning, Allo has keen components to keep your discussions streaming and enable you to complete things.
Magic, launched in early 2015, is one of the earliest examples of conversational commerce by launching one of the first all-in-one intelligent virtual assistants as a service.
Unique in that the service does not even have an app (you access it purely via SMS), Magic promises to be able to handle virtually any task you send it — almost like a personal executive assistant. Based on user and press accounts, Magic seems to be able to successfully carry out a variety of odd tasks from setting up flight reservations to ordering hard-to-find food items.
4. KIK BOTS
While you are at a baseball game, you may sit down, open your Kik app, scan a QR-type code on the seat in front of you to connect with the stadium concierge and order a beer via Kik chat to be delivered to your seat. Smart!
Slack is essentially an informing application on steroids.
It’s implied for groups and working environments which can be utilized over various gadgets and stages and is furnished with vigorous elements that enable you to visit one-on-one with partners as well as in gatherings. You’re ready to transfer and offer records with them as well, and in addition coordinate with different applications and administrations, for example, Skype, for video calls. Also, you can granularly control practically every setting, including the capacity to make custom emojis.
The Operator app, developed by Uber co-founder Garrett Camp, connects you with a network of “operators” who act like concierges who can execute any shopping-related request.
You can purchase show tickets, get blessing thoughts, or even get inside plan proposals for new furniture. Administrator is by all accounts situating itself towards “high thought” buys ─ greater ticket buys requiring more research and skill, where its administrators can increase the value of an exchange.
Snapchat launched Snapcash, a virtual wallet which allows users to store their debit card on Snapchat and send money between friends with a simple message.
A Chinese baby, WeChat, is a growing chatting app with over 800 million users who actually conduct a “myriad of shopping-related activities” on it. Users hunt for taxi services, food deliveries, film tickets and they also look for fashion products, track their fitness programs, or schedule doctor’s appointments.
9. TELEGRAM MESSENGER
An independent messaging app based in Germany with 100 million users worldwide, Telegram employs artificial intelligence software bots instead of people.
ChatBottle can find 187 different chatbots on Telegram, which provide users with assorted services from education to entertainment and e-commerce to productivity. Brands can control their bots with HTTPS requests to Telegram’s chatbot API. On the other hand, users can interact with AI bots via commands and messages.
Instead of downloading a separate app, Uber introduced its chatbot to Messenger users. Uber users can order a ride directly from the messaging app and track the whereabouts. A map is easily generated from the pick and drop distance with options like cancel ride, view map and call driver – all from Facebook Messenger.
Posted by Maya S.