Small business owners cannot afford always to have extra labor, such as an assistant, because their income is limited. But the tech world is on the rise, and it has been solving problems for people from every walk of life since day one.
Today, business owners can utilize a chatbot that is the perfect helper for a small business.
Do you have a small business? Try adding a chatbot to your business and discover the difference!
Instant Customer Service
Do you realize that more than 95% of messages sent to Facebook business pages go unanswered? This implies that the bigger part of individuals who need more data about your business are not finding the solutions they’re searching for.
Chatbots change this by immediately answering to 100% of the general population who are sending you inquiries, which converts into more happy customers, more potential to make connections, and expanded sales after some time. Truth be told, bots are the main versatile route for organizations to speak with their clients on informing applications.
Having a chatbot on your sales team can improve your customer service reputation and drive more sales. Depending on your product types, chatbots can provide a variety of services. For example, you can create your own sales process.
Does your industry make a difference? Chatbots, with smart learning capacity, can provide information, such as fashion advice. They remember a customer’s answers and tailor their responses. In doing so, they create a personal level of service that closely mirrors human interaction.
Automate Repetitive Tasks
Most of your customers want answers to the same 2–10 questions, such as:
- “What are your hours of business?”
- “Where is your schedule of events?”
- “How do I buy tickets?”
- “What is your address?”
- “I’d like to book an appointment…”
Questions like these make up 60–70% of the messages sent to business Facebook pages. A chatbot can be prepared to appropriately answer these inquiries quickly, which means that you are free to do more important things.
In the world of AI chatbots, conversational advertising is closely, but not inextricably, linked to conversational commerce. Advertising via direct messaging has more to do with increasing a business’s visibility than processing orders, and it might not necessarily include a direct point of purchase within the conversation.
Many small businesses now use advertising-focused chatbots to spread the word about special promotions, sales and discount codes, but the bots can also be used to raise visibility within a region or increase repeat patronage.