Chatbots probably won’t make you a millionaire ─ but what you can do is to allow one to help you with managing your company and to help it to grow faster.
Maybe that sounds impossible, yet, chatbots can do so much for a business from saving money to saving time, from managing your marketing campaigns to interacting with customers and sales, and in the long term, give you more time to be focusing on bigger goals and achieve more.
Let’s take a look at 6 Steps on how to build an empire with chatbots:
1. Know the Platform
Everything starts here – the enterprise platform.
Choosing the right platform, such as ChattyPeople, to build your chatbot is step one ─ and it can make you ─ or break you.
You need to select a reliable platform that is easy to use and has all the plug-ins that you need so you can integrate your chatbot into all other platforms, such as Social Media and your e-Commerce store.
2. Be Available 24/7
You need a ton of money and people who will handle your customer support 24/7.
On average, people wait for 10 -15 minutes on the phone while waiting for a customer service agent.
It causes tension and frustration for your customers, and you will need more and more available agents as your company grows.
On the other hand, chatbots are free; they can handle multiple customers at once, they are always working, and can help your customers in several languages.
If you are a big corporation that has many customer inquiries, having someone who speaks several languages and who can be there all the time ─ covering every and all shifts ─ will be quite pricey.
However, with chatbots, your company can be efficient and save more funds that can be used to achieve various other goals.
3. Arrange Automation
Employees often need to do repetitive tasks, which sometimes results in errors. And they need to spend more time on that to fix those mistakes; for you, this means losing money.
Chatbots now help automate tasks which are done frequently and complete them at the right time. This will help employees to save time and increase productivity.
4. Streamline Office Management
Nothing can replace your excellent Personal Assistant, but what a chatbot can do is to help them manage some tasks, on your behalf.
A well-trained chatbot can call and schedule your Uber ride, order and manage your lunch, and set up meetings and reminders.
5. Take Care of Advertisements
Advertisement usually is the most expensive project for each company.
You need to hire a team of people to keep track of trends and smartly advertise your products. However, chatbots can do that seamlessly and even for free.
By following consumer’s data and the pattern of habits, chatbots can send personalized ads targeted to each customer individually.
According to recent research, 93% of consumers are loyal to a specific brand because they are treated as individuals by that brand.
6. Streamline Sales
The more sales you have, the bigger revenue you will have.
The easier you make the sales process for your consumers, the more sales you will have.
Luckily, chatbots can handle this part of the process, as well. They can guide the consumer and by learning his shopping habits, can offer him suggestions for a related product making the shopping experience seamless and hassle-free.
As we said at the beginning of this article, chatbots can’t necessarily make you a millionaire, but they can save you a lot of money and time that you can use on other tasks.
These are just a few examples how chatbots can help you to save time and money to build a bigger and more successful company.
If you are interested in learning how to build your own chatbot and even intregrate it into your e-Commerce store and Facebook Messenger, ChattyPeople can help.
Posted by Maya S.