I hope that you have heard about Slack, but if not, you are losing out on a significant opportunity.
Slack is an amazing tool to keep connected to your team and to share files and ideas, and everything will be in one place. Slack is widely used by teams from all around the world, and people that are using it forget about emails because you guessed it, you can do everything on Slack today.
However, Slack will not be complete without a chatbot. Chatbots are fun and helpful robots that interact with users, and on-command, help you with various requests. This is why Slack and chatbots are a match made in Heaven.
In case you want to make a chatbot for your Slack account, make sure to read these 8 tips for a great Slack bot!
1. Know Your Bot Platform
Yes, the platform is the home of the chatbot. It`s important that you have a good and reliable enterprise platform like ChattyPeople where you can make your chatbot and connect it to Slack without any problems.
Of course, you don`t need to be a programmer to make a chatbot, especially if the platform is drag and drop – like ChattyPeople’s is.
It happens more than it should, but while you are working, some of the colleagues will ask for the wifi password. It can be annoying, especially if you are on a deadline and you don`t want to be disturbed.
So, in this situation, you can make a trigger for your chatbot to answer these kinds of questions instead of you. It will save you so much time.
The amazing thing about a chatbot is that they are collecting data continuously. This is great because you can make your chatbot trigger a celebration message on someone’s birthday, for example.
This way, you don`t need to keep remembering the dates, and you will be sending your colleagues good wishes.
Another great feature that you can add to your Slack bot is notifications. You can allow your chatbot to send notifications about upcoming sales, trips or about anything new that is happening in your company.
For example, your chatbot would send a notification when a new document is shared, or something new is going on with a project that you work on.
Chatbots can send and give you information to everything, and that way, you don`t need to monitor all of your Slack channels.
5. Chatbots for Chat
Chatbots can do the best thing that they know how to do – chat.
If you are receiving many questions that are related to a similar inquiry and you don`t have time to handle all of that by yourself ─ while handling the project that you are working on – add a chatbot.
By using your chatbot in a pre-built platform, like ChattyPeople, you can handle everything with ease.
6. Activate Webhooks
To have your notifications working, make sure that you have activated your webhooks inside the Slack API.
This is a step that is often overlooked, but it`s important for your bot to work as it should.
7. Enabling Interactive Messages
Yes, this is another important step if you want to receive messages and notifications from and to your chatbot.
You can do this after you connect your chatbot to the Slack platform. Go to your Manage Apps section and select Interactive Messages.
8. Find the Information for You
Chatbots can be extremely helpful. Let’s say that you have to find a specific address to send papers to, to be signed, but you don`t have time to do that.
This means that your chatbot can do that, and just make sure to connect it to your Slack database so it can search for the information.
Final Thoughts with ChattyPeople
Slack and chatbots are a perfect pair, however, depending on the platform and how you build your bot, it can make you or break you.
When choosing a platform, make sure that it has Slack integration – such as ChattyPeople’s platform. Then, from there, the possibilities are endless to work in Slack and with your chatbot.
Posted by Maya S.